SERVICES DETAILS
The following information provides further details on the services that Dynamic Business IT Solutions can provide for your company, as well as general information on each topic that may assist you with understanding the requirements of each. Please feel free to review the information below to see how you can benefit from us. |
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DYNAMICS NAV SUPPORT
Dynamics Nav Support
Would you like to get the answers to your questions and solutions to your problems when you need them? Our experienced team of Dynamics Nav specialists are always on-hand to give you the right advice and support when you need it.
It's not the size of the support that counts, but the quality of support you receive. Dynamic Business IT Solutions provides outstanding Microsoft Dynamics Nav support, because we have some of the most experienced Microsoft Dynamics Nav application and technical specialists in the industry. Dynamic Business IT Solutions will provide the Dynamics Nav support you've always needed.
Dynamics Nav Application Support.
Dynamic Business IT Solutions will provide the answers to almost any question in the entire product suite. We have specialists on hand to give you superior Microsoft Dynamics Nav application support within; Financial Management, Payroll & HR, Sales & Marketing - CRM, Purchasing, Inventory, Warehouse Management, Manufacturing, Jobs/Project Management, Resource Planning and Service Management, Database Management, Security and DB Hardware Support. (For further details on these components, please refer to our solutions page.)
Dynamics Nav Technical Support.
Dynamic Business IT Solutions also has some of the most highly regarded Microsoft Dynamics Nav technical specialists in the country and has developed 1st class customised solutions for the following industries and more; Telco, Specialist Manufacturing, Retail, Utilities, Project Services, Accounting and Finance, Data Communications, Not for Profit.
Did you know? Dynamic Business IT Solutions technical team has provided solutions to other Microsoft Dynamics Nav solution centres and resellers technical support issues, including the resolution of many technical issues within their own proprietary Nav software solutions. Our staff have travelled the country in the past to assist other solution centres with the management and execution of implementation projects.
Whether you need sound advice or professional development, contact us to see how you can benefit from our support.
DYNAMICS NAV IMPLEMENTATIONS
Implement
Would you like to implement Microsoft Dynamics Nav and be sure that it will do what it is supposed to do? Our team members thrive on the challenges of implementing new systems and strategies. We are passionate about our work, and the contribution we make to an effective and efficient solution is one of our driving forces.
In order to implement a system effectively, all phases of a project need to be well executed. Without the correct Project Scoping, Business Analysis and Project Management in place the implementation phase may well suffer. When the implementation takes place Dynamic Business IT Solutions has all the experienced resources needed to make it a success first-time and on-time.
Contact us now to find out how to make the best of your next or current implementation.
Alternatively, please see the following section Dynamics Nav Recovery for more details on how Dynamic Business IT Solutions can help you turn an implementation failure into success.
DYNAMICS NAV CUSTOMISATIONS
Customise your solution. Allow your system to adapt to your specific business processes.
One of the feature points of Microsoft Dynamics Nav is its flexibility and adaptability, and therefore able to be customised with significantly less effort than other enterprise management systems. Dynamics Nav has the capability to be perfectly tuned to the specific needs of your business' processes. With Dynamics Nav you too can have the confidence that the solution will meet your unique business needs.
Microsoft Dynamics Nav supports RAD (Rapid Application Development) very well, and you too can benefit.
Why should you use Dynamic Business IT Solutions to work on your next project?
One of Dynamic Business IT Solutions main strengths is our superior ability to create tailored functionality that works very well. Dynamic Business IT Solutions can create additional functionality that is suited to your unique business processes, is user friendly and gives your business the flexibility it needs to grow. Our development methodologies and practices will also ensure costs are minimised and that when it comes time to upgrade, the process will be a pleasure due to the high quality of development standards. (This in turn will reduce the effort and cost related to future upgrades.)
Our technical specialists have many years of experience designing, creating and implementing 1st rate solutions that work the way they should.
Dynamic Business IT Solutions leverages past experience to refine our logical designs with each new project. We know the product very well and understand the intricate relationships within the Dynamics Nav architecture. Dynamic Business IT Solutions technical specialists are confident, innovative, creative, and always provide excellent results.
One must always remember that there is often more than one way to design a solution. Usually the simplest solution is the best solution. The current processes and desired result must firstly be analysed to determine that customisation is in fact the appropriate solution. Often it is possible to redefine business processes and minimise effort and costs of the customisations required.
Did you know? Dynamic Business IT Solutions technical staff has provided solutions to other solution centres/resellers technical support issues, including assisting with the resolution of many technical issues in their own in-house software solutions...
Contact us now to benefit from our expertise and create a solution that works best for you.
If you would like some external information regarding the benefits of customising your system, please see this link.
DYNAMICS NAV UPGRADES
Upgrade
Often companies do not upgrade their software because the effort seems much greater than the reward. The time involved, the costs and the training required may seem to outweigh the benefit of having the latest version of the software. With the right consultants on the job this will definitely not be the case. With the added functionality and efficiencies you will save money in the long run.
Are you not yet on the current version of Dynamics Nav and wonder if you really should be?
The elements you may need to consider are;
Q. What benefits can we get from the latest version?
A. There really are many benefits, see the Solutions page for more details and references.
Q. How easily can it be done?
A. An upgrade will not be complex if your solution provider has the right experience and skills. The time involved to upgrade the application will depend on the level of customisation already in place, the quality of the customisations and the resources doing the job. It also depends on the version you are currently on, and the version to which you wish to upgrade. Sometimes the data may need to be upgraded incrementally if the versions are vastly different, but generally this will not affect the upgrade adversely.
Q. How do we reduce the costs and eliminate the risk?
A. By contracting the right people to do the upgrade. But how can you be sure?
Dynamic Business IT Solutions has performed many upgrades, with 100% success rate. We understand that to make an upgrade successful, attention to detail is as important as knowledge of the product.
Recommended Process;
1) All customisations have to be identified. No further customisation of the system should take place until the upgrade is complete.
2) The customisations then need to be 'merged' into the new version - if they are still required.
3) Simulate the upgrade and test (done by reseller/solution provider). Each version of Dynamics Nav comes with an upgrade toolkit to assist in transitioning data as necessary. A test upgrade would be performed followed by testing of the 'merged' customisations and critical functionality.
4) Train the users in the test system. (This will also act as further base testing).
6) User Testing.
5) Backup the live data.
6) Perform the upgrade steps on the live data and GO-LIVE.
For more information on what you can do to prevent issues during upgrades, click here for further advice.
Over the years Dynamic Business IT Solutions has seen many examples and spoken to many people, where upgrades have required much more effort, time and cost than they should have, and the results were far less than pleasing. In some instances functionality was left out altogether, keys missed and in general performance was sub-standard. In all these cases the poor results were due to either a lack of focus, a lack of attention to detail or inexperience.
Dynamic Business IT Solutions has only experienced and focused staff to perform upgrades to ensure you get the best results.
If you would like more information, please don't hesitate to contact us.
For some further information on preventing upgrade issues, please see this link.
DYNAMICS NAV RECOVERY
Recovery?
Unfortunately implementations can go wrong and often do. The same also applies to upgrades and customisations that were not completed correctly, sometimes even at all. This leads to rising costs, increased downtime, poor performance and unsatisfied users. The last thing anyone needs is a fantastic product that doesn't work well.
Are you very happy with your Dynamics Nav solution? If not then you may need to get in touch with us.
Dynamic Business IT Solutions has extensive experience in performing recovery projects and in some cases the solutions to what seemed to be complex issues were in fact quite simple.
Dynamic Business IT Solutions can provide the advice you need, review the issues and identify the causes, and help you resolve the issues with your Dynamics Nav system.
Whether you need sound advice or professional development, contact us to find out how you can benefit from our support.
DYNAMICS NAV TRAINING
Do you need some hands-on training to ease users into the new systems/processes?
In case you didn't already know, if you are up-to-date with your maintenance (Microsoft yearly subscription fee) you can access the latest online training and many other resources for Microsoft Dynamics Nav through Customer Source.
Quite often a lot of users get the most from hands-on training sessions conducted at work, especially when the training is conducted with insight and business relevant practices. This is often best because users are committed to the time-frame of the few hours in a training environment where interruptions can be avoided. This is insurance that users get the best chance possible to absorb more information. It also ensures that all users in the session receive training on the specified topics to ensure that they don't just skip-over the areas they may think are not relevant at the time.
Dynamic Business IT Solutions has been running all sorts of training sessions and classes for many years. Our confident and intuitive approach to training helps users understand the way Dynamics Nav works inside. This approach also enables users to appreciate the inter-relationships they develop with other users when interacting within the system.
Our training formats are flexible and are suited to the specific circumstances. Where classroom style training is required we believe that a maximum of four hours training should be held at any one time, to ensure that users are not overwhelmed and to reduce the workload catch-up. We also develop movie-style training for customised Dynamics Nav implementations which make it much easier for new staff to transition into new roles, which reduces the amount of peer training and hand-holding required saving you time and money.
Some of our trainers worked at Navision Headquarters (before Microsoft purchased Navision) and held courses to teach Dynamics Nav application and technical consultants around the country. We have the experience and patience to help your users get the most out of Dynamics Nav.
If you have any hands-on training requirements, please contact us for assistance.
PROJECT MANAGEMENT
Manage
Do you really know what it takes from all parties to manage a project effectively and achieve all deliverables? Method, communication, expectation & delivery are the four components to successful Project Management. When Dynamic Business IT Solutions manages your project you can be sure that the fulfillment of all these components will be nothing other than exceptional.
Structured approach
The formula for success on every project is a proven and documented approach coupled with effective communication, effective delivery, and accurate management of expectations. Dynamic Business IT Solutions utilises Microsoft's 'Sure Step' and Dynamics Nav 'Rapid Implementation Methodology', enhanced with the documented experience of our senior resources combined over the years, as well as influence from other methods such as PRINCE2 and other internationally recognised methodologies. We utilise our superior communication skills to gauge and manage expectation, and our experience to monitor and manage accurate delivery of solutions.
What to expect from effective project management.
Effective project management will provide;
1. Faster Implementations with time savings of up to 50%
2. More reliable projects and outcomes
3. Lower Risk
4. Reduced Costs
5. More efficient use of resources, both internal and external.
6. Higher project satisfaction
7. Predictable results
BUSINESS & SYSTEMS ANALYSIS
Analyse
When it comes time for an impartial analysis of your systems and processes, what skills do think a consultant needs to possess?
Business and systems analysts need to possess the skills of effective communication, process decomposition, procedural analysis, needs assessment and solutions design. Only once all the variables and parameters involved with a project are clearly understood can an innovative and effective solution be undertaken. Whether or not the solution involves process changes, software customisation or automation changes depends on the organisation, people and processes involved.
Business analysis involves working with users to gain a clear understanding of where a business is at and where it needs to be, then to develop the solution to allow the business to get there smoothly. Only when the current business processes are understood and the goals/objectives of the business/project clearly defined, can an appropriate path be mapped to take the business to where it needs to be.
What makes the difference between an analyst and a good analyst is the experience and method that the analyst leverages. The most simple and important question that is often not asked throughout all of the above processes above is "why?". Without a clear understanding of the logic and reasoning for each of these three phases, the solution may not be precise and the real business benefits may not be realised.
Companies can be confident that Dynamic Business IT Solutions has the experience and skills required to get the job done in a most efficient manner to lower the costs and increase the benefit. With Dynamic Business IT Solutions you can rely on the process, and count on the results.
CHANGE MANAGEMENT
Manage the change
Due to the rapid amount of change that businesses experience, additionally with the implementation of new information systems and business processes, the risk of a change project's success is increased without effective change management. The core skills required to effectively manage change are mainly interpersonal skills; communication, conflict resolution, negotiation skills, team and team building skills, personal networking and process skills. What is also important is how these skills are utilised to manage the three aspects of change; the individuals, the organisation and the change agent.
It is important to understand how and why an individual will react or respond to change. It is important to understand the impact of how the change initiatives within an organisation are formulated and implemented, considering the environment in which the organisation operates. Also it is vital that the change agent(s) within an organisation or project monitor the change and evaluate which skills are required to implement the change smoothly and effectively.
Dynamic Business IT Solutions has assisted many companies with Change Management, and provided strategic advice to assist companies with their own internal change management processes. If you need to discuss the elements of change management and how they may apply to your company's circumstances, or if you require the assistance of a Change Management consultant to work within your next project to build team support/commitment and minimise conflict and resistance, please don't hesitate to contact us.
BUSINESS CONSULTING SERVICES
Business Consulting
Dynamic Business IT Solutions provides a range of general business consulting services to our customers. We provide customers with general services such as, but not limited to, Initial Needs Assessment, Feasibility Studies and Reporting, Solutions Evaluation and Systems Design Audits.
Although companies are aware of the need for change, they often do not possess the skills or experience and unbiased focus in-house to conduct a reliable Initial Needs Assessment. Dynamic Business IT Solutions provides the analysis and reporting skills required to help your company uncover what its real needs actually are.
Once an initial needs assessment has been performed a company will need to determine the capital impact of the desired change. The feasibility of the project will be determined by the influences for the project, the benefits of the desired outcomes of the project, and a clear understanding and representation of the costs and risks involved in fulfilling a project. Although an initial needs assessment may uncover the greater need for change, the economic environment and many other factors will influence the feasibility of a project. If you are in doubt of the benefits you should receive by implementing changes or systems, or the likelihood of achieving the expected results, get in contact with Dynamic Business IT Solutions for assistance.
Solutions Evaluation and Systems Design Audits are both separate elements of our business consulting practice but are generally very closely aligned. It is very important to appreciate and determine that a 'suggested' solution is actually the best solution to undertake. At times (most often) other simple solutions are not presented to clients for a range of reasons. Also the architecture or systems design of a solution may often lack the structure, functionality or logic required to deliver on the processes and goals it is to achieve. If you feel that a solution or design presented to you was lacking, over-complicated or may be off-target, please contact us to see if we can help with a second opinion or assessment of your desired project plans.
DOCUMENTATION SERVICES
Document
Documentation for software systems or business processes come in many guises. Dynamic Business IT Solutions produces quality documentation ranging from detailed application or technical documentation (may be required to support system maintenance and super-user training) through to end-user cheat-sheets, we also produce compiled video format tutorials and system-use instructions.
What to expect from effective professional documentation;
Depending on the type of documentation, effective documentation should provide;
1. Minimisation or elimination of the risk of change in solution providers or software developers
2. Reduced costs associated with information hand-over (technical or application)
3. Reduced costs in future software developments
5. Reduced costs of support and issue resolution
6. Consistent information resources
7. Lower cost of training
8. Reliability of information
Dynamic Business IT Solutions has been producing 1st class documentation to clients for many years and we look forward to assisting you with any documentation services or assistance you may require.
HARDWARE/3rd PARTY SOFTWARE ADVISORY
Advice
Dynamic Business IT Solutions provides a hardware and 3rd party software advisory service which is available to all our customers. Often it is not general knowledge to know which 3rd party software products work well under a given circumstance, or which 3rd party software integrates well with Dynamics Nav. Also people often choose the wrong hardware for a particular application. Dynamic Business IT Solutions has many years of experience with Dynamics Nav hardware implementations and can provide options that allow your business to be robust and flexible without compromising your data's integrity.
Dynamic Business IT Solutions has many times assisted customers in finding the right software solutions for a range of applications, and has also provided the advice needed to ensure that the hardware implemented to support was suitable for the long term requirements.
Dynamic Business IT Solutions has also formed partner relationships with some renowned businesses in the area of Managed Services, decreasing the costs and resources required at customer sites for the maintenance and use of hardware, network and other information systems.
For further information on Hardware, 3rd Party Software or Managed Services solutions please contact us.